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Our work flow has changed because of Covid-19

Online orders

Our webstore is experiencing a higher than normal traffic which could result in delays prepraring and shipping your order. Our staff is working as hard as possible so you can enjoy your purchase as soon as possible.

Processing your order

Because of the high volume of orders we have to prepare and ship, we ask for your patience. We will process and ship your order within 4-7 days after order confirmation.

In store pick-up

If you chose to pick up your order in store, please wait for our notification before droping in. Your order might not be ready yet. You will receive a phone call and an Email when your order will be ready to be picked up. The minimum delay to process your order is of 4-7 days. Your order might be ready before, in that case you will receive a notification by phone and Email.

Shipping

You will receive a tracking number soon after your order is shipped. The tracking number shuld be activated 24-48 hours after the item is shipped.

Customer service

We try to process your inquieries as fast as we can. Because of the high volume of emails, phones messages and social media messages, it might take up to 48 hours for us to respond. We wish to provide you the best service we can and give you the best answer possible.

We thank you for your understanding

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